We're hiring!
At Vserve eBusiness Solutions, we help businesses improve their digital commerce, supply chain, and business operations through technology, domain expertise, and operational excellence. We offer opportunities to work on diverse projects, develop specialized skills, and contribute to measurable business outcomes in a collaborative and growth-oriented environment.
Key Responsibilities
- Manage assigned customer accounts and perform collection activities on overdue invoices
- Contact customers via phone and email to secure timely payments
- Review aging reports and prioritize collection efforts based on delinquency status
- Investigate and resolve payment discrepancies, disputes, and billing issues
- Maintain accurate records of collection activities, customer communications, and account status updates
- Collaborate with internal teams such as Customer Service, Sales, and Accounts Receivable to resolve account issues
- Negotiate payment arrangements when necessary and follow up on commitments
- Ensure compliance with company policies and collection procedures
- Prepare periodic collection reports and provide updates on account status
- Maintain professional and positive relationships with customers while achieving collection targets
Required Qualifications
- Bachelor’s degree in Commerce, Accounting, Finance, Business Administration, or a related field
- 1-3 years of experience in Collections / Accounts Receivable / Credit & Collections
- Strong verbal and written communication skills in English
- Strong communication and negotiation skills
- Ability to handle customer interactions professionally and confidently
- Good analytical and problem-solving skills
- Proficiency in Microsoft Excel, Outlook, and ERP systems
- Ability to work independently and manage multiple accounts effectively
Preferred Qualifications
- Experience handling Canadian customer accounts
- Exposure to B2B collections and dispute management
- Experience working with SAP ERP is preferable
Key Competencies
- Strong Communication Skills
- Customer Relationship Management
- Negotiation & Conflict Resolution
- Attention to Detail
- Time Management
- Problem Solving
- Team Collaboration
- Accountability & Ownership
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About Vserve
Vserve eBusiness Solutions is a technology and business services company delivering solutions across digital commerce, supply chain management, and business operations.
We combine technology, domain expertise, and operational capabilities to help businesses improve efficiency, scale operations, and deliver better customer experiences.
Supporting you at every stage
Our benefits and employee programs are designed with you in mind, supporting your wellbeing, professional growth, and ability to build a rewarding career at Vserve.
Your wellbeing,
our priority
We believe a healthy and supportive work environment helps people do their best work. Our employee-focused programs are designed to support your wellbeing and help you maintain a positive balance between work and life.
Learning that
moves you forward
Build your capabilities through hands-on experience, continuous learning, and exposure to evolving technologies and business practices. We give you opportunities to strengthen your skills and keep growing throughout your career.
A career built
around opportunity
Explore new responsibilities, work across diverse projects, and discover opportunities to expand your skills and experience. At Vserve, your career can evolve as your interests, capabilities, and ambitions grow.
Impact beyond
the work
Work alongside teams solving real business challenges for organizations across digital commerce, supply chain, and business operations. Your contribution can help improve efficiency, enable growth, and create better experiences for businesses and their customers.
Find your place at Vserve
Here’s what you can expect from our hiring process. While the process may vary depending on the role, we aim to make every step clear, engaging, and focused on finding the right fit for you and Vserve.
Ready for Your Next
Career Move?
Discover opportunities at Vserve where you can build your skills, work on diverse projects, and make a meaningful impact. Explore our latest openings and find a role that matches your experience, strengths, and career goals.
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