We're hiring!
At Vserve eBusiness Solutions, we help businesses improve their digital commerce, supply chain, and business operations through technology, domain expertise, and operational excellence. We offer opportunities to work on diverse projects, develop specialized skills, and contribute to measurable business outcomes in a collaborative and growth-oriented environment.
Key Responsibilities
- Utilize SAP transaction codes / CRM to process orders / requests accurately and efficiently
- Enter and update customer orders in the SAP system via phone and email requests, ensuring timely and accurate data entry through necessary communication
- Monitor order shipments using ADSI software and carrier websites
- Manage document requests including invoices, credits, debits, packing slips, order confirmations, and proof of delivery
- Provide customers and sales representatives with updates on orders, quotes, returns, product audits, credit, and invoice rebill statuses
- Inform customers and sales representatives about the progress of open items such as quote and order processing, product audits, and line routes
- Supply customers and sales representatives with essential account balance details regarding invoices awaiting payment
- Handle credit and debit memo requests per departmental policies
- Assist in resolving transactional discrepancies and addressing customer complaints to achieve resolution
- Recognize minor discrepancies in shipment delivery dates, product pricing, and quantities, and research to furnish proof of delivery upon request
- Respond to typical product inquiries as the initial point of contact; may be tasked with handling customer credit card payments
- Manage and resolve at least 40 emails / calls daily within an inbound call center setting, engaging with sales representatives, customers, and various internal departments
- Attend and actively participate in departmental training sessions and communication meetings
- Promptly bring concerns and intricate issues to the attention of the leadership team
- Sustain consistent performance levels in adherence to established KPIs concerning phone and system usage, while upholding the quality of work to acceptable standards
- Make required updates in SAP or the CRM Portal as per the process and its guidelines
Required Qualifications
- Basic understanding of SAP transaction codes / CRM systems used for order processing
- Prior experience in customer service, order management, or an inbound call center role is preferred
- Strong verbal and written communication skills in English
- Ability to manage a high volume of calls/emails (40+ daily) while maintaining quality standards
- Proficiency in Microsoft Office and familiarity with ADSI software or carrier tracking websites
- Strong attention to detail and accuracy in data entry
Preferred Qualifications
- Experience working in a night-shift, inbound call center environment
- Exposure to handling credit card payments and credit/debit memo processing
- Familiarity with SAP CRM Portal updates and departmental compliance procedures
Key Competencies
- Strong Communication Skills
- Customer Relationship Management
- Multitasking & Time Management
- Attention to Detail
- Problem Solving
- Team Collaboration
- Adherence to KPIs
- Accountability & Ownership
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About Vserve
Vserve eBusiness Solutions is a technology and business services company delivering solutions across digital commerce, supply chain management, and business operations.
We combine technology, domain expertise, and operational capabilities to help businesses improve efficiency, scale operations, and deliver better customer experiences.
Supporting you at every stage
Our benefits and employee programs are designed with you in mind, supporting your wellbeing, professional growth, and ability to build a rewarding career at Vserve.
Your wellbeing,
our priority
We believe a healthy and supportive work environment helps people do their best work. Our employee-focused programs are designed to support your wellbeing and help you maintain a positive balance between work and life.
Learning that
moves you forward
Build your capabilities through hands-on experience, continuous learning, and exposure to evolving technologies and business practices. We give you opportunities to strengthen your skills and keep growing throughout your career.
A career built
around opportunity
Explore new responsibilities, work across diverse projects, and discover opportunities to expand your skills and experience. At Vserve, your career can evolve as your interests, capabilities, and ambitions grow.
Impact beyond
the work
Work alongside teams solving real business challenges for organizations across digital commerce, supply chain, and business operations. Your contribution can help improve efficiency, enable growth, and create better experiences for businesses and their customers.
Find your place at Vserve
Here’s what you can expect from our hiring process. While the process may vary depending on the role, we aim to make every step clear, engaging, and focused on finding the right fit for you and Vserve.
Ready for Your Next
Career Move?
Discover opportunities at Vserve where you can build your skills, work on diverse projects, and make a meaningful impact. Explore our latest openings and find a role that matches your experience, strengths, and career goals.
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