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Flawless Support.
Thriving eCommerce.
Driven by Expert

Chat support
Email support
Phone answering services

Empower Your Business With over 500+ trained experts
Starting price @$7/hr

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Experience the Vserve difference with customized customer support solutions.

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Outsource Customer Support Teams

Starting at

$7/hour

Outsource your eCommerce customer support to Vserve and enjoy flexible, high-quality service that aligns with your business goals.

  • 24/7 Coverage: Support your customers any time, anywhere.
  • Multi-Channel Assistance: Email, chat, phone, and more.
  • 100% Dedicated Teams: Agents fully aligned with your brand values.
  • Experienced Professionals: Minimum of 3 years of work experience.
  • Reports & Insights: Real-time updates on team performance.
  • Scalability: Seasonal and holiday surge support.
  • Onboarding & Training: Comprehensive setup included.

Experience the Vserve Difference!

VServe’s eCommerce support experts act as an extension of your business, fostering trust and loyalty with your customers. With a quick setup process, we align with your goals to deliver exceptional customer service that transforms your customers into loyal brand advocates.

Outsource Your Support, Maximize Your Success

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Chat Support

Struggling to provide instant responses and keep customers engaged?

Our 24/7 live chat support ensures real-time assistance, boosting customer satisfaction and conversions.

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Email Support

Overwhelmed with customer inquiries and delayed responses?

Our professional email support streamlines communication, ensuring prompt, accurate, and personalized responses.

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Call Center Services

Losing customers due to long wait times and poor service quality?

Our expert call center agents provide seamless, efficient, and brand-aligned support, enhancing customer trust and loyalty.

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Roles We Help You Outsource

Customer Support Services

How Outsourcing These Roles Helps You

Outsourcing allows you to focus on growth while we handle operational demands. Whether you require customer support, digital marketing expertise, or marketplace management, VServe provides highly skilled professionals to ensure your success. Our teams integrate seamlessly into your business operations, driving efficiency, reducing costs, and delivering measurable results.

Struggling to Meet Performance Goals?

At Vserve, we don’t just offer services – we deliver measurable outcomes. Our performance benchmarks ensure your customer support operations meet the highest standards of excellence:

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Agent Productivity

  • Average Handling Time (AHT):AHT of 4-6 minutes.
  • First Call Resolution (FCR):Target of > 90%.

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Contact Volume

  • Abandoned Call Rate:Target of < 2%.
  • Calls per Agent: 50-70 calls per agent per day.

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Quality Score

  • Customer Satisfaction (CSAT): Score of > 95%.
  • Quality Assurance:Quality score of > 90%.

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Accessibility and Responsiveness

  • Average Wait Time:Wait time of < 1 minute.
  • Service Level: > 80% of calls answered within 20 seconds.

What Our

Clients Say

How Vserve Transforms eCommerce Operations

Vserve Advantage

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Scalability

  • Easily scale your operations, from small teams to seasonal demands, with seamless onboarding and uninterrupted support in just a few weeks.

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Best-fit Technology

  • Leverage advanced tools like IVR, Dialers, Voice Loggers, and Reporting Engines to save time and costs while enhancing customer connections.

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Consistency Across Channels

  • Boost conversions and streamline support with a result-driven CRM process and actionable service reports for complete control.

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Data Security

  • Certified to ISO 27001:2013 standards, we safeguard your data with the highest security protocols.

Our Comprehensive eCommerce Services

Our solutions are designed to streamline operations, reduce costs, and drive results for businesses of all sizes. With prices starting at $7/hour, VServe delivers

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Customer Support Service

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Digital Marketing

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eStore development

EMS

EMarketplace Solutions

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B2b eCommerce

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B2b eCommerce Customer Support

Are You Ready to Elevate Your Customer Support to New Heights?

Whether you’re looking to outsource customer support for everyday tasks or need comprehensive enterprise solutions, Vserve is your trusted partner to empower your business.

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