What Are the Emerging Trends in Using Artificial Intelligence in Customer Support Outsourcing?
I’ve been in the eCommerce support arena long enough to see some shifts come...
Category: Customer Support
Read More
Customer Service Ecommerce 2023: News, Insights, and Industry Developments
.marquee__content img { padding:10px 20px;} .marquee__content ul li:before {background:...
The Rise of Personalization and Customization in Customer Service
.marquee__content img { padding:10px 20px;} .marquee__content ul li:before {background:...
Call Center Solutions – 13 Sample Scripts and Techniques on How to Deal with Your Customers
.marquee__content img { padding:10px 20px;} .marquee__content ul li:before {background:...
Call Centers: Should You Outsource or Build Your Own?
Call centers play a crucial role in the customer service and support of businesses of...
What You Need To Know About Automating Your Ecommerce Customer Service?
Ecommerce businesses are constantly looking for ways to streamline their operations and...
5 Tips on How You Can Improve Your Call Center Performance with KPIs
If you run an ecommerce business, providing comprehensive and efficient customer...
How to Succeed as a Call Center Agent? 4 Tips
Working as a call center agent can be challenging and demanding but gratifying. Whether...
How to Keep Your Customer Service Agent Engaged During Long Work Days?
No matter what industry you are in, employee turnover is unavoidable. While call center...
Customer Service Chat Capacity Planning in an Online Retail Business – An Overview
.marquee__content img { padding:10px 20px;} .marquee__content ul li:before...
